Refund Policy
Refund Policy for Purely Pampered
Effective Date: November 12, 2025
At Purely Pampered, we take pride in our all-natural beauty care products and strive to ensure your complete satisfaction. If you are not entirely happy with your purchase, please review our refund policy below.
1. Refund Timeframe
Customers have 30 days from the date of purchase to request a refund. To initiate a refund, please contact our customer service team at purelypampered.ia@gmail.com.
2. Eligibility for Refunds
Refund eligibility is based on the condition of the product as follows:
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Full Refund: To qualify for a full refund, products must be sealed and unused. Items that are returned in this condition will be eligible for a full refund of the purchase price, excluding any shipping fees.
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Partial Refund: If the product has been opened but shows minimal use, a partial refund may be issued. Products that have been opened and used with only a small amount consumed (less than 25% of the product) will be eligible for a partial refund.
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No Refund: Unfortunately, we cannot offer refunds for products that have been opened and used extensively (more than 25% of the product consumed). Additionally, any products that are returned without their original packaging or in a damaged condition will not be eligible for a refund.
3. Return Process
To return a product, please follow these steps:
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Contact our customer service team to request a return authorization.
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Package the product securely in its original packaging or equivalent to prevent damage during transit.
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Include a copy of your purchase receipt and a brief explanation of the reason for the return.
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Ship the product to the address provided by our customer service team. Please note that customers are responsible for return shipping costs.
4. Processing Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that processing times may vary based on your financial institution.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer service team at purelypampered.ia@gmail.com. We are here to assist you.
Thank you for choosing Purely Pampered. We appreciate your business and look forward to serving you again!
This refund policy is designed to ensure clarity and fairness for our customers while protecting the integrity of our products. Please read it carefully and keep it for your records.